Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at daniele@rocker-duck.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at daniele@rocker-duck.com.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


International Returns

International orders follow the same 14-day return window as domestic orders, with the following differences:

  • Return shipping costs for international returns are the customer's responsibility, unless the item arrived defective, damaged, or incorrect — in which case Rocker Duck covers the cost.
  • Customers are responsible for arranging and paying for return shipping via a trackable courier of their choice; we recommend DHL Express.
  • Any customs duties or import taxes paid on the original shipment are non-refundable, as these are levied by the destination country's customs authority and are outside our control.
  • Once your return is received in the UAE and inspected, we'll notify you of approval and process your refund to the original payment method within 10 business days.
  • Items must be unused, unworn, in original condition, with tags and original packaging intact — no exceptions for international returns.


Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at daniele@rocker-duck.com.