Shipping policy

Delivery Policy

Delivery Coverage

We deliver across all Emirates within the United Arab Emirates using our logistics partner Quiqup, ensuring fast and reliable service.

  • Next-day delivery: Available across all Emirates
  • Remote areas: May have limited delivery days

Delivery Timeframes

  • Next-Day Delivery: Orders are delivered the next day (typically before 10 PM) when placed before the daily cut-off time

Orders placed after the cut-off time will be processed the following business day.

Order Processing

  • Orders are processed within 24 hours (excluding weekends and public holidays)
  • Once dispatched, you will receive a tracking link to monitor your delivery in real time

Delivery Attempts

  • Our courier partner will attempt delivery to the provided address
  • If you are unavailable, a re-delivery may be scheduled
  • Please ensure accurate contact details to avoid delays

Delivery Restrictions

  • Deliveries are not available to certain restricted zones (e.g. some free zones or highly remote locations)
  • Large or heavy items may require special handling or split shipments

Shipping Fees

Shipping fees are calculated at checkout based on your location and selected delivery speed.

Delays

While we aim to meet all delivery timelines, delays may occur due to:

  • Public holidays
  • Weather conditions
  • High order volumes or peak seasons